Return & Refund Policy

Our Approach

At Master G Organics, we want you to be genuinely happy with every purchase. Because our products are natural, personal-care items, our return policy is designed to be fair to customers while protecting product safety and hygiene — please read the conditions below before requesting a return.

Eligibility for Returns

Due to the personal-care and consumable nature of our products (oils, Shilajit, saffron, hair and skin care items), we can only accept a return or replacement in the following situations:

• You received a damaged, leaking, or broken product.
• You received the wrong product or wrong size/variant.
• The product is defective or materially different from what was described on the product page.

Return Window

Any return request must be raised within 48 hours of delivery, along with photos/video of the product and packaging as received. Requests raised after this window may not be accepted.

How to Request a Return

• Email us at Indiaupalliance@gmail.com or WhatsApp us at +91 90583 66731 with your order number and a description of the issue, along with photos/video.
• Our team will review your request within 1–2 business days and confirm the next steps (replacement, refund, or pickup arrangement).

Refunds

Once a return is approved and the product (where applicable) is received back and inspected, refunds are processed to your original payment method within 5–7 business days. Please note your bank or payment provider may take a few additional days to reflect the refund in your account.

Shipping charges are non-refundable, except in cases where the return is due to our error (wrong or damaged item).

Cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled — please use the return process above instead if there's an issue with the delivered product.

Non-Returnable Situations

• Change of mind after the product has been opened or used.
• Products purchased with promotional discounts marked "final sale" (if applicable).
• Delay caused by an incorrect address provided at checkout.

Need Help?

We're happy to sort out any genuine issue with your order — just reach out and our team will guide you through it.